Legal Policy

Acceptable Use Policy

Guidelines that ensure secure, ethical, and lawful use of the CliniQueue platform for all users.

Last Updated: 1 July 2026
Effective Immediately

Platform Protection

This policy protects the integrity, security, and reliability of CliniQueue for all users and healthcare providers.

Compliance Matters

By using CliniQueue, you agree to comply with all terms. Non-compliance may result in account suspension or termination.

1

Purpose

This Policy is intended to protect the integrity, security, and reliability of the CliniQueue platform and to ensure lawful use by all customers.

2

Authorized Users

Only authorized users may access CliniQueue:

Clinics
Doctors
Reception Staff
Clinic Administrators
Billing Staff
Authorized Representatives
3

Lawful Use

Customers must use CliniQueue only for lawful healthcare administration and related business purposes, and in compliance with all applicable laws and regulations.

4

Prohibited Activities

Users must not engage in any of the following:

Attempt unauthorized access to accounts or systems
Access another clinic's data without authorization
Share login credentials with unauthorized persons
Upload malicious software, viruses, or ransomware
Attempt to disrupt platform availability
Circumvent security controls or bypass authentication
Reverse engineer or decompile the software
Use automated tools to scrape or copy data
Use the platform for fraudulent or illegal activities
Misrepresent identity or affiliation
Interfere with other customers' platform use
5

Patient Information

Users are responsible for ensuring that all patient information entered into CliniQueue is accurate, confidential, and used only for legitimate healthcare purposes in compliance with healthcare regulations.

6

User Account Security

Maintain password confidentiality
Protect login credentials
Log out from shared devices
Report unauthorized access immediately
7

Platform Security

Users must not attempt to:

Bypass authentication mechanisms
Exploit security vulnerabilities
Test security without authorization
Gain unauthorized elevated privileges
Modify system files
8

Intellectual Property

Users may not copy, reproduce, remove branding from, or create derivative works of the CliniQueue software without express written permission. All intellectual property rights remain with CliniQueue.

9

Enforcement & Consequences

If CliniQueue determines this Policy has been violated, we may:

Issue warnings
Restrict specific features
Temporarily suspend access
Permanently terminate accounts
Investigate suspicious activity
Cooperate with legal authorities
10

Reporting Abuse & Contact

We encourage users to report suspected misuse, security concerns, or unauthorized activity. For policy questions or to report abuse:

Security Issues

support@cliniqueue.in

Report security vulnerabilities and breaches

General Support

support@cliniqueue.in

Questions about this policy and general inquiries

11

Policy Updates

This Acceptable Use Policy may be updated periodically to reflect changes in our platform, security practices, or legal requirements. Continued use of CliniQueue after updates constitute acceptance of the revised policy.

Questions About This Policy?

If you have any questions regarding this Acceptable Use Policy, don't hesitate to reach out to our support team.

Visit Our WebsiteContact Support

Last Updated: 1 July 2026 • CliniQueue © 2024-2026