Financial

Refund Policy

Clear, fair guidelines for refunds ensuring customer satisfaction and service quality.

Effective: 1 July 2026

Fair & Transparent

When Applicable

Refunds are considered when service delivery fails or billing errors occur.

Fair Review

Each request is evaluated individually in good faith.

Quick Process

Timely refunds processed through secure channels.

Scope of This Policy

This Refund Policy applies to all paid subscriptions, add-ons, and services offered through CliniQueue.

Refund Eligibility

Refunds are considered in the following circumstances:

Service Failure

CliniQueue has materially failed to provide agreed-upon services

Billing Error

A billing error or duplicate charge has occurred on your account

Plan Terms

Your specific plan allows refunds under certain conditions

Note: Refund eligibility may vary by plan and subscription agreement. Standard refund windows may apply.

How to Request a Refund

To request a refund, follow these steps:

Gather Information

Collect your account details and any relevant documentation

Contact Support

Email support@cliniqueue.in with your refund request

Provide Details

Include a clear description of the issue or reason for refund

Await Review

Our team will review and respond as promptly as possible

Review & Decision Process

CliniQueue evaluates each refund request based on:

Terms of the applicable subscription
Facts and circumstances of the situation
Usage history and service availability
Contractual commitments
Good faith assessment

Principle: Decisions are made in good faith with consideration for fairness to all parties.

Refund Processing Timeline

Processing Duration

If approved, refunds are typically issued within a reasonable time period as determined by our payment provider.

Bank Processing

Processing times vary depending on your payment method and financial institution (typically 3-10 business days).

Contact & Support

For refund inquiries, questions, or to submit a refund request:

Support

support@cliniqueue.in

Refund inquiries and requests

Website

cliniqueue.in

Visit our main website

Your Satisfaction Matters

We're committed to providing excellent service. If you have concerns about your subscription or billing, we're here to help resolve them fairly.

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